Frequently Asked Questions

I have not received an email.

Most of our communication comes from support@patchfinancial.com. Sometimes these emails are mistakenly identified as Junk or Spam. Check your Junk and/or Spam folders, then add support@patchfinancial.com as a contact or whitelist us.

How to whitelist (not have it go into junk) an email address with Gmail

Sign in to your account at Gmail.com and do the following.

  • Add the address to your contacts. Google will usually deliver email from addresses that are in your Contacts.
    • Add the email address support@patchfinancial.com to your Gmail Contacts.

Mark messages as ‘Not spam’

  • If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.
    1. In Gmail, navigate to the spam folder.
    2. Search for emails containing the domain you wish to whitelist (eg onlinegroups.net).
    3. Select all the emails shown.
    4. Click More and then Not spam.

Create a filter for the address

  • Create a filter to tell Google to whitelist email from a domain or online group.
    1. Click the cog icon in the top-right corner, and then Settings
    2. Click on Filters and then Create a new filter
      • Either
        • enter the domain patchfinancial.com in the From field or
        • enter the email address support@patchfinancial.com in the To field
    3. Click Create filter with this search
    4. In the box headed When a message arrives that matches this search select Never send it to spam
    5. Click the Create filter button

How to whitelist an email address with Outlook.com

For Outlook.com, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at Outlook.com and do the following.

Add the address to your contacts

Add the email address support@patchfinancial.com) to your Outlook.com Contacts. Outlook.com will usually deliver email from addresses that are in your Contacts.

Add the address to your safe senders

  1. Click the cog icon in the top-right corner and then More mail settings
  2. Select Safe and blocked senders and then Safe senders
  3. Add add the domain patchfinancial.com to the list of Safe senders
  4. Return to Safe and blocked senders and then select Safe mailing lists
  5. Add the email address support@patchfinancial.com to the list of Safe mailing lists

What if my employer is not signed up to offer Patch Financial loans or education?

If your employer is not enrolled in the Patch Financial program, please nominate them on the bottom of the home page www.patchfinancial.com .  We will follow up with you or your employer to share how easy it is to get signed up.  Otherwise, email us at info@patchfinancial.com and tell us why your employer would be a great partner.

How do I qualify for a Patch Loan?

There are many criteria used when determining a loan for approval.  Each employer requires unique parameters, but on the general they include things such as: length of employment, the dollar amount requested and how many hours have been worked since the last paycheck.

Why was I not approved?

Don’t take this personal.  This will not have any affect on your job.  More than likely you were not approved based on the amount you asked for or how much time you have worked since the last pay period.  If you have specific questions about the loan parameters or think there has been an error you can talk with your manager or shoot us a note at info@patchfinancial.com .

Can I have more than one loan at a time?

An employer does have the ability to limit how many Patch Loans you can have out at any one time, but typically it has more to do with the total loan amount owed.  Most employers will set total loan amounts, which will be displayed when you are applying for the loan in the “limits” section.